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Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.].

Contributor(s): Material type: TextPublication details: New York : McGraw-Hill, c2012.Edition: 2nd edDescription: 1 online resource (xviii, 244 p.)ISBN:
  • 9780071796262
Subject(s): Additional physical formats: Print version:: Crucial conversationsDDC classification:
  • 153.6 PAT 23
LOC classification:
  • BF637.C45
Contents:
What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
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Book NPTS Library General Stacks 153.6 PAT (Browse shelf(Opens below)) Available NPTS005391

Includes bibliographical references (p. 231) and index.

What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.

Description based on print version record and CIP data provided by publisher; resource not viewed.

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