01990cam a2200349 a 450000100090000000300040000900500170001300600190003000700150004900800410006401000170010502000250012202000380014702000350018502000380022002000350025802000270029304000230032005000140034308200180035724501010037525000120047626000370048830000380052550400600056350506950062358801030131865000330142165000290145470000290148377601280151222341533OSt20231107115151.0m    |o  d |      cr |||||||||||110623s2012    nyu     ob    001 0 eng    a  2020755799  a9780071796262qebook  z9780071775304 (hbk. : alk. paper)  z0071775307 (hbk. : alk. paper)  z9780071771320 (pbk. : alk. paper)  z0071771328 (pbk. : alk. paper)  z9780071772204 (e-ISBN)  aDLCbengepncNPTS00aBF637.C4500a153.6 PAT22300aCrucial conversations :btools for talking when stakes are high /cKerry Patterson ... [et al.].  a2nd ed.  aNew York :bMcGraw-Hill,cc2012.  a1 online resource (xviii, 244 p.)  aIncludes bibliographical references (p. 231) and index.0 aWhat's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.  aDescription based on print version record and CIP data provided by publisher; resource not viewed. 0aInterpersonal communication. 0aInterpersonal relations.1 aPatterson, Kerry,d1946-08iPrint version:tCrucial conversationsdNew York : McGraw-Hill, c2012.z9780071775304 (hbk. : alk. paper)w(DLC)  2011026451