02159cam a2200397 a 4500 222548 222548 22341533 OSt 20231107115151.0 m |o d | cr ||||||||||| 110623s2012 nyu ob 001 0 eng 2020755799 9780071796262 ebook 9780071775304 (hbk. : alk. paper) 0071775307 (hbk. : alk. paper) 9780071771320 (pbk. : alk. paper) 0071771328 (pbk. : alk. paper) 9780071772204 (e-ISBN) DLC eng pn NPTS BF637.C45 153.6 PAT 23 Crucial conversations : tools for talking when stakes are high / Kerry Patterson ... [et al.]. 2nd ed. New York : McGraw-Hill, c2012. 1 online resource (xviii, 244 p.) Includes bibliographical references (p. 231) and index. What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning. Description based on print version record and CIP data provided by publisher; resource not viewed. Interpersonal communication. 5393 Interpersonal relations. 5392 Patterson, Kerry, 1946- 23360 Print version: Crucial conversations New York : McGraw-Hill, c2012. 9780071775304 (hbk. : alk. paper) (DLC) 2011026451 0 cbc origcop 1 ecip 20 y-gencatlg ddc BK 0 0 ddc 0 0 NPTS NPTS BK 2023-11-07 Donatd 0 153.6 PAT NPTS005391 2023-11-07 00:00:00 2023-11-07 BK