tools for talking when stakes are high Patterson, Kerry 1946- text bibliography nyu New York McGraw-Hill c2012 2012 2nd ed. monographic eng 1 online resource (xviii, 244 p.) What's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning. Kerry Patterson ... [et al.]. Includes bibliographical references (p. 231) and index. Interpersonal communication Interpersonal relations BF637.C45 153.6 PAT New York : McGraw-Hill, c2012. (DLC) 2011026451 9780071796262 2020755799 DLC 110623 20231107115151.0 22341533 eng