000			02159cam a2200397 a 4500
999			_c222548 _d222548
001			22341533
003			OSt
005			20231107115151.0
006			m |o d |
007			cr |||||||||||
008			110623s2012 nyu ob 001 0 eng
010			_a 2020755799
020			_a9780071796262 _qebook
020			_z9780071775304 (hbk. : alk. paper)
020			_z0071775307 (hbk. : alk. paper)
020			_z9780071771320 (pbk. : alk. paper)
020			_z0071771328 (pbk. : alk. paper)
020			_z9780071772204 (e-ISBN)
040			_aDLC _beng _epn _cNPTS
050	0	0	_aBF637.C45
082	0	0	_a153.6 PAT _223
245	0	0	_aCrucial conversations : _btools for talking when stakes are high / _cKerry Patterson ... [et al.].
250			_a2nd ed.
260			_aNew York : _bMcGraw-Hill, _cc2012.
300			_a1 online resource (xviii, 244 p.)
504			_aIncludes bibliographical references (p. 231) and index.
505	0		_aWhat's a crucial conversation? : and who cares? -- Mastering crucial conversations : the power of dialogue -- Start with heart : how to stay focused on what you really want -- Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning.
588			_aDescription based on print version record and CIP data provided by publisher; resource not viewed.
650		0	_aInterpersonal communication. _95393
650		0	_aInterpersonal relations. _95392
700	1		_aPatterson, Kerry, _d1946- _923360
776	0	8	_iPrint version: _tCrucial conversations _dNew York : McGraw-Hill, c2012. _z9780071775304 (hbk. : alk. paper) _w(DLC) 2011026451
906			_a0 _bcbc _corigcop _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBK